Problem Statement: There are times when having historical information on the configuration of a server is useful for trouble shooting. Or to check for readiness for some major upcoming change in the environment. Goals: Data gathering must be automated Reports to be generated on an as-needed basis Monthly reports to be generated and stored in […]
Category: Trouble Shooting
Troubleshooting and solving problems in Operations – A pragmatic approach
By definition those of us in IT operations and technical support spend a significant part of our time solving problems for our users and customers. No great revelation there. Don’t confuse my use of problem with the capital P Problem as defined in ITIL. What I mean by problem is anything IT related that is […]